Sales Relationship Specialist - Mesa, AZ (SRS040225)

Tired of obscurely doing the same old thing for the same old people? Wish you were working at one of those amazing tech companies where the boss actually knows your name and genuinely cares about every employee? A place where family, fun and growth are encouraged, where people are happy, and the benefits and perks are unbelievable? WAIT! Don’t pinch yourself… this place does exist at Paladin Data Corporation, a leading provider of retail technology for pharmacy and hardware stores. And if your interest is piqued, you are probably just the type of person we are looking for.

Paladin is looking for a Relationship Specialist responsible for maintaining and enhancing the relationship between Paladin and its clients. While also ensuring customer satisfaction and loyalty by addressing inquiries, resolving complaints, and providing detailed information about products and services.

BECAUSE WE LOVE OUR CREW!

100% company-paid: Medical, Dental, Vision, Hearing, Long- and Short-term Disability, Life and AD&D Insurance. Optional family coverage, premium plan upgrades, opt-out stipend, HSA (with company contribution) or FSA/FSA Dependent Care plan, Critical Illness, Accident, and Hospital Confinement plans. 401(K) with up to 3% match. Generous Company Ownership Program and Annual Profit-Sharing Bonus. Connectivity Reimbursement (personal cellular and internet) up to $135/month. Home PC Allowance up to $5000 (specific positions only), and Annual Company Merchandise Allowance. Company, Department, and Professional Development Training, Monthly Team Lunches and Catered Employee Appreciation Lunches, Employee of the Month Program with 8 hours PTO and VIP parking spot. Employee Assistance Program with free virtual/in-person access to licensed professional counselors, Travel Assistance Program, Financial Fitness Program, Employee Discount Program with 30,000 discounts. Paid holidays and progressive scale PTO based on years of service. Standard benefits eligibility after 1 calendar month; 401(k) eligibility after 90 days. Background investigation and drug test required.

DO YOU Have…

• Excellent communication skills via email and phone.

• Strong problem-solving abilities

• Keen interest in meeting customer needs and improving customer satisfaction.

• High School diploma or GED (Bachelor's degree is a plus).

• Minimum 2-5 years of Sales experience searching for new business.

• Knowledge of using CRM system is a plus.

THE DAY-TO-DAY

• Customer Interaction:

  • Address customer inquiries and resolve issues via phone, email, or social media.

  • Provide professional customer support and ensure customer satisfaction.

• Relationship Building:

  • Develop and maintain positive relationships with customers.

  • Engage with customers through regular follow-up calls.

• Sales and Communication Support:

  • Qualifying prospects, demonstrating the solution, and closing sales over the phone.

  • Work closely with Sales and Communications teams to improve product offerings and customer experience.

• Feedback and Improvement:

  • Collect and analyze customer feedback to improve service processes.

  • Provide feedback on the efficiency of the customer service process.

• Record Keeping:

  • Maintain updated knowledge of company products and services.

  • Record and maintain customer information and interactions in the CRM system.

• Complaint Resolution:

  • Resolve customer complaints and issues promptly and effectively.

• Other duties as assigned

STILL WORRIED IT’S TOO GOOD TO BE TRUE?

Don’t be. Family-owned for over 40 years, we are driven by the belief that trust should be at the core of everything we do and that small business is the foundation of community. We pride ourselves in being a humanity-centric company with significant philanthropic contributions (Mayo Clinic, Salvation Army Meals programs, AOPA, Madras Airshow, local food banks and children’s toy drives) and ongoing environmentally-conscience initiatives. Our core values reflect in everything we do and they make Paladin Data Corporation a great place to work: Put the customer first; Do what you say you will do; Hard work brings reward; Be honest and act with integrity; Treat everyone with respect and dignity; Collaborate and be a team player; Practice active listening. Plus, we don’t automate our hiring – we have real humans reviewing every submitted resume.

Come find out why Paladin is one of the best places to work in Central Oregon and you may soon be telling all your friends what an incredible job you have and how awesome your life has become! And when you do, please encourage them to apply too - we have multiple openings. If you are amazing and smart, we will find a place for you!